Vertical + Enterprise · Private company · Deployment
Fin (formerly Intercom)
✓ VerifiedIntercom is worth tracking because Fin gives it a strong position in the race to make customer support one of the first large-scale enterprise agent categories.
Editorial intelligence brief
What matters now
Renamed the company Fin in May 2026, retaining Intercom as a product, and signed a definitive agreement in June to be acquired by Salesforce.
Focus: AI customer service agents and the Intercom support platform for customer-facing teams
Latest funding
Not tracked
No structured event
Tracked funding
Not tracked
No structured events
Latest valuation
Not tracked
No source-backed record
Latest revenue
Not tracked
Deployment lifecycle position
Source-backed financial history
Capital and commercial trajectory
Funding, valuation, revenue, and debt are kept separate so unlike measurements are never presented as one trend.
A structured financial history has not been completed for Fin (formerly Intercom).
The profile will not manufacture a trend from incomplete or unsourced figures. Each amount must be dated, typed, and linked to public evidence first.
Chronological activity
What changed
Renamed the company Fin in May 2026, retaining Intercom as a product, and signed a definitive agreement in June to be acquired by Salesforce.
A structured event record is still being assembled for this company.
Recent coverage of Fin (formerly Intercom)
Consolidated by storySalesforce Makes $3.6B Play for AI Customer Service
TechRepublic · Aug 26
Salesforce Acquires Fin (Formerly Intercom) for $3.6B to Boost Agentforce AI Platform - News and Statistics
IndexBox · 7 related sources · Jun 15
Salesforce Agrees to Buy Fin for $3.6 Billion, Largest Agentic CX Deal to Date
CMSWire · 2 related sources · Jun 15
Product surface
Products and model families
Recent models
No standalone model family is structured for this profile.
Products
Open weights
No
API access
Yes
Review cadence
Weekdays
Market position
Lifecycle and strategic signals
Research
Preview
Growth
Deployment
Deployment: Production & at scale
Focus
AI customer service agents and the Intercom support platform for customer-facing teams
Signals
Taxonomy
Competitive context
Infrastructure & distribution
Where Fin (formerly Intercom) sits in the AI stack
Model layer
No standalone model family tracked
Access layer
Managed API
Market layer
Vertical + Enterprise
Public product surface
Stack signals
This section reflects publicly visible product and access signals. Undisclosed GPU, cloud, training, and data-center contracts are not inferred.
Evidence trail
Sources and corrections
Primary and public sources used to verify the structured company profile.
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