Decagon
Decagon is a leading customer-experience agent company with meaningful production adoption and its own agent optimization and evaluation work.
Capital & commercial trajectory
Funding rounds and reported revenue
Each point matches a dated itemized record below. Funding points show the disclosed amount for that round, not a running total. Revenue remains a separate series and may represent ARR or run-rate rather than audited revenue.
Valuation, debt or credit, acquisition value, and market cap remain distinct records below and are not combined with funding or revenue.
A structured financial history has not been completed for Decagon.
The profile will not manufacture a chart from incomplete or unsourced figures. Funding rounds, valuation events, debt facilities, and reported revenue must be dated and linked to a public source first.
Current reported signal: Announced $250M in funding at a $4.5B valuation in January 2026.
Current snapshot
Lifecycle position
Research
Early research & prototypes
Preview
Limited access & evaluation
Growth
Public access & scaling
Deployment
Production & at scale
Current position
Founded
2023
Watch cadence
Weekdays
Last verified
2026-07-22
Focus
Customer-experience agents with voice, testing, optimization, and self-improvement
Latest move
Launched Duet Autopilot in June 2026 after announcing $250M in funding in January.
Category and subcategory context
Competitive context
Recent models
This profile is tracked more for products and workflow influence than for a standalone model family.
Products
Open weights
No
API access
No
Watch level
Weekdays
Signals
Infrastructure & distribution
Where Decagon sits in the AI stack
Model layer
No standalone model family tracked
Access layer
Application or managed product
Market layer
Vertical + Enterprise
Public product surface
Stack signals
This section reflects publicly visible product and access signals. Undisclosed GPU, cloud, training, and data-center contracts are not inferred.
Recent coverage of Decagon
Recent business and product coverage pulled into the profile so you can see what is happening around the company without leaving the page.
Decagon Introduces Duet Autopilot, the First Verified Self-Improving AI Agent for Customer Experience
Decagon Introduces Duet Autopilot, the First Verified Self-Improving AI Agent for Customer Experience Business Wire
Decagon Launches Employee Tender Offer at $4.5B Valuation as AI Customer Support Platform Expands
Decagon Launches Employee Tender Offer at $4.5B Valuation as AI Customer Support Platform Expands AI Insider
Decagon: $250 Million Series D At $4.5 Billion Valuation Raised For AI-Based Customer Experience Platform
Decagon: $250 Million Series D At $4.5 Billion Valuation Raised For AI-Based Customer Experience Platform Pulse 2.0
Customer Support AI Startup Decagon in Talks to Raise at $4 Billion Valuation
Customer Support AI Startup Decagon in Talks to Raise at $4 Billion Valuation The Information
Decagon Raises $131M at $1.5B Valuation to Deliver Concierge Customer Experience with AI Agents
Decagon Raises $131M at $1.5B Valuation to Deliver Concierge Customer Experience with AI Agents AI Insider
Decagon Raises $35M from Accel and a16z to Bring Human-Like AI Customer Support to the Enterprise
Decagon Raises $35M from Accel and a16z to Bring Human-Like AI Customer Support to the Enterprise GlobeNewswire